📜 Privacy Policy for EZ AI Agency

Last Updated: 30th June 2025

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EZAI Solutions Ltd T/a EZ AI Agency (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, websites, or applications.

By using our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

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We may collect the following categories of personal information:

Contact Information: name, email address, phone number, postal address.
Account Information: login credentials, billing details, subscription history.
Payment Information: processed securely through third-party providers (we do not store full payment card numbers).
Usage Data: IP address, browser type, operating system, pages visited, time/date stamps.
Communications: support inquiries, feedback, and correspondence.
Client Data: information you or your clients enter into our system (CRM, forms, messages, etc.).

2. How We Use Your Information

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We use your information to:

Provide, operate, and maintain our services.
Process transactions and manage billing.
Communicate with you (support, updates, marketing, etc.).
Improve our platform, products, and user experience.
Comply with legal obligations and regulatory requirements.

3. Legal Bases for Processing (UK/EU GDPR)

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If you are located in the UK, EU, or EEA, we process your personal data under the following legal bases:

Contract: where processing is necessary to provide our services.
Consent: for optional activities like email marketing.
Legitimate Interests: to improve our services, prevent fraud, and protect security.
Legal Obligation: to comply with laws or enforce our rights.

4. Sharing Your Information

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We may share your personal data with:

Service Providers: hosting, payment processors, email/SMS providers, analytics, customer support.
Business Partners: where you have requested integrations with third-party platforms.
Legal/Regulatory Authorities: when required to comply with law or protect rights.
Business Transfers: in the event of a merger, acquisition, or sale.

We never sell your personal information.

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5. International Data Transfers

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We operate globally. Your information may be stored or processed outside of your country, including in the USA, UK, or EU. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent measures.

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6. Data Retention

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We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

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7. Your Privacy Rights

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Depending on your location, you may have rights including:

Access: request a copy of your personal data.
Correction: update inaccurate or incomplete data.
Deletion: request we erase your data (“Right to be Forgotten”).
Restriction: limit certain processing.
Portability: request transfer of your data to another provider.
Opt-Out of Marketing: unsubscribe at any time.
California Residents (CCPA/CPRA): right to know, delete, and opt-out of sale/share of data.

To exercise rights, email us at hey@ezaiagency.com.

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8. Cookies & Tracking

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We use cookies, pixels, and similar technologies to:

Enable site functionality.
Improve performance.
Personalize content.
Measure and analyze traffic.

You can control cookies in your browser settings.

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9. Security

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We implement technical and organizational measures to protect your data, including encryption, secure servers, and restricted access. However, no system is 100% secure.

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10. Children’s Privacy

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Our services are not directed to children under 13 (US) or under 16 (UK/EU). We do not knowingly collect personal data from children.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

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12. Contact Us

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If you have any questions or concerns about this Privacy Policy, please contact us:

EZAI Solutions Ltd
Email: hey@ezaiagency.com
Phone: +44 203 893 2399
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

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